Frequently Asked Questions
What is the minimum age to purchase products from Vapor House?
You must be at least 21 years old to purchase any product from Vapor House. We use age verification measures to help ensure compliance with UAE regulations.
What products do you sell?
We offer a wide range of genuine vaping and heated tobacco products, including IQOS ILUMA devices, TEREA sticks, RELX devices, RELX Pod Pro and Pod Pro 2 pods, JUUL devices, JUUL pods, WAKA disposables, RELX Ace, and various vape accessories.
Are your products authentic?
Yes. All products sold by Vapor House are 100% genuine, factory sealed, and sourced from trusted and authorized suppliers.
Do you deliver across the UAE?
Yes. We provide delivery throughout the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al Quwain, and Al Ain.
What are your delivery options?
- Express Delivery: 1–2 Hours – AED 30
- Standard Delivery: 4–6 Hours – AED 20
- UAE Courier Delivery: Within 12 Hours – AED 20
Delivery times may vary depending on your location and order time.
Do you offer free delivery?
Yes. We offer free delivery on orders above AED 300 across the UAE.
What payment methods do you accept?
• Cash on Delivery (COD)
• Card Payment on Delivery
• Bank Transfer
What is your return or replacement policy?
We offer a 7-day replacement policy on eligible products. If you receive a defective or damaged item, please contact our support team for assistance.
How do RELX devices work?
RELX devices use draw-activated technology. Simply inhale through the mouthpiece and the device automatically produces vapor—no buttons, no refilling, and no complicated settings required.
For detailed instructions, please visit our RELX User Guide page.
How do IQOS ILUMA devices work?
IQOS ILUMA devices use SMARTCORE INDUCTION™ technology to heat specially designed TEREA sticks without a blade. Simply insert a TEREA stick into the device and start your session.
For complete instructions, please visit our IQOS ILUMA User Guide page.
Do you sell nicotine-free products?
Yes. We offer selected 0% nicotine products and flavors for customers looking for nicotine-free alternatives.
How can I contact customer support?
Our support team is available 24/7 to assist you with orders, delivery updates, and product inquiries.
- Phone: +971 55 466 2721
- WhatsApp: +971 52 362 7956
- Email: vaporhouse694@gmail.com