Privacy Policy

Last Updated: June 12, 2026

This Privacy Policy describes how Vapor House ("we," "us," "our," or "Company"), located at Dubai Mall, Downtown, Dubai, United Arab Emirates, collects, uses, stores, shares, and protects your personal information when you visit or make a purchase from https://vaporhouse.ae/ (the "Website"). This policy also describes your privacy rights and how the law protects you.

By accessing or using our Website, or by placing an order with us, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein. If you do not agree with this policy, please do not use our Website.

1. Information We Collect

We collect several types of information from and about users of our Website, including the following:

1.1 Personal Information You Provide to Us

When you create an account, place an order, contact our customer support, or otherwise interact with our Website, we may collect:

• Full name;
• Email address;
• Phone number(s);
• Shipping address and, where applicable, billing address;
• Order history and details of products purchased;
• Any other information you voluntarily provide to us, such as messages sent via email, phone, or contact forms.

1.2 Age Verification Information

1.2.1 Because our products are intended exclusively for individuals aged 18 years or older, we may, at the time of delivery, request that you present a valid government-issued form of identification (such as a Passport, Emirates ID, or Driving License) to our delivery personnel or courier partner to confirm that you meet the minimum age requirement.

1.2.2 Where age verification is conducted at the point of delivery, this is generally a visual check performed by the delivery person and is not photographed, copied, recorded, or stored by us, unless explicitly stated otherwise at the time of collection.

1.2.3 If, in the future, we introduce online age verification methods that require uploading identification documents or photographs/selfies through the Website, we will update this Privacy Policy accordingly to describe how such data is collected, used, stored, secured, and retained, and we will obtain any necessary consent prior to collecting such information.

1.2.4 Any identification or age-verification data that is collected will be used solely for the purpose of confirming eligibility to purchase age-restricted products and will not be used for any other purpose, shared with third parties (other than as required by law or necessary delivery/courier personnel for the limited purpose of verification), or retained for longer than necessary to fulfill this purpose.

1.3 Automatically Collected Information

When you visit our Website, certain information may be automatically collected through cookies, log files, and similar tracking technologies, including:

• IP address;
• Browser type and version;
• Device type and operating system;
• Pages visited, time spent on pages, and referring/exit pages;
• Date and time of your visit;
• General location information derived from your IP address.

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 To Process and Fulfill Orders: To process your orders, confirm purchases, arrange delivery, verify your age and eligibility to purchase age-restricted products, process payments, and communicate order status updates (such as confirmations, dispatch notifications, and delivery updates) via phone, SMS, or email.

2.2 To Provide Customer Support: To respond to your inquiries, resolve complaints, process returns and refunds, and otherwise assist you with any issues related to your order or use of the Website.

2.3 To Verify Age and Eligibility: To ensure compliance with our policy that all customers and recipients of our products are at least 18 years of age, as outlined in our Terms and Conditions and Shipping Policy.

2.4 For Marketing Purposes: With your consent (where required), we may send you promotional emails, newsletters, special offers, and other marketing communications approximately 1–2 times per month. You may opt out of receiving such communications at any time by following the unsubscribe instructions included in any marketing email, or by contacting us directly using the details in Section 9.

2.5 To Improve Our Website and Services: To analyze how visitors use our Website, monitor and improve Website performance, troubleshoot technical issues, and enhance the overall user experience.

2.6 To Comply with Legal Obligations: To comply with applicable laws, regulations, legal processes, or governmental requests, including those related to the sale of age-restricted and nicotine-containing products.

3. How We Share Your Information

3.1 We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

3.2 We may share your information with the following categories of third parties, solely for the purposes described below:

3.2.1 Delivery and Courier Partners

To fulfill and deliver your order, we share necessary information with our delivery personnel and courier/delivery partners, including your name, delivery address, phone number, and order details. This is essential to ensure your order is delivered to the correct recipient and address, and to allow age verification to be conducted at the point of delivery as described in Section 1.2.

3.2.2 Payment Processing

3.2.2.1 We currently do not process payments through an online payment gateway integrated into the Website. Payments are arranged directly with customers following order confirmation, via the following methods: Cash on Delivery, Card Payment, and Bank Transfer.

3.2.2.2 For card payments and bank transfers, payment is processed through the relevant banking institution or card payment terminal/provider used by us at the time of transaction. We do not store full card details on our servers. Any card payment information is handled directly through the secure systems of our banking or payment service provider, in accordance with their respective privacy and security standards.

3.2.2.3 Should we integrate an online payment gateway in the future, this Privacy Policy will be updated to reflect the relevant payment processor and how your payment information is handled.

3.2.3 Hosting Provider

Our Website is hosted on secure third-party hosting infrastructure. Our hosting provider may have access to technical data necessary to operate and maintain the Website (such as server logs), in accordance with their own security and privacy practices.

3.2.4 Analytics and Tracking Tools

We use Google Search Console and Google Analytics to monitor and analyze traffic to our Website, understand visitor behavior, and improve our content and services. These tools may collect information such as your IP address, browser type, pages visited, and time spent on the Website, as further described in Section 4 (Cookies and Tracking Technologies).

3.2.5 Legal and Regulatory Authorities

We may disclose your personal information where required to do so by law, regulation, legal process, or governmental request, including but not limited to requests from law enforcement agencies, regulatory bodies, or courts, particularly in relation to the sale, distribution, or use of nicotine and vaping-related products. We may also disclose information where necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

3.3 In the event of a merger, acquisition, restructuring, sale of assets, or bankruptcy, your information may be transferred as part of that transaction. We will notify you (for example, via email and/or a prominent notice on our Website) of any such change in ownership or control of your personal information.

4. Cookies and Tracking Technologies

4.1 Our Website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand visitor behavior. Cookies are small data files stored on your device when you visit a website.

4.2 We currently use the following third-party tools:

• Google Analytics: To collect aggregated and anonymized statistics about website traffic, visitor behavior, and engagement, helping us understand how our Website is used and how we can improve it.
• Google Search Console: To monitor and maintain our Website's presence in Google Search results, including tracking search performance and identifying technical issues that may affect search visibility.

4.3 These tools may use cookies and similar technologies to collect information such as your IP address, browser type, device information, pages visited, and time spent on our Website.

4.4 You can control or disable cookies through your browser settings. Most browsers allow you to refuse or delete cookies. Please note that disabling cookies may affect the functionality and your experience of certain parts of our Website.

4.5 We may update the tools and technologies we use for analytics and tracking from time to time, and this Privacy Policy will be updated accordingly to reflect any significant changes.

5. Data Security

5.1 We take the security of your personal information seriously and implement reasonable technical and organizational measures designed to protect your data from unauthorized access, use, alteration, or disclosure.

5.2 Our Website is secured using SSL (Secure Sockets Layer) encryption technology, which encrypts data transmitted between your browser and our Website.

5.3 Our Website is hosted on secure hosting infrastructure provided by our hosting provider, which maintains its own security measures to protect data stored on its servers.

5.4 We do not store full payment card details on our servers. As outlined in Section 3.2.2, payments are arranged directly with customers via Cash on Delivery, Card Payment (processed through secure banking/payment terminal channels), or Bank Transfer, and any card information provided is handled through the secure systems of the relevant banking or payment provider, not stored by us.

5.5 While we strive to protect your personal information, please note that no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security of your information, but we are committed to using commercially acceptable means to protect it.

5.6 Access to personal information within our organization is limited to personnel who need it to perform their job functions, such as processing orders, providing customer support, and arranging deliveries.

6. Children's Privacy

6.1 Our Website and the products and services offered on it are strictly intended for individuals aged 18 years or older. Our Website is not directed at, and should not be used by, anyone under the age of 18.

6.2 We do not knowingly collect, solicit, or store any personal information from individuals under the age of 18. By using our Website and placing an order, you represent and warrant that you are at least 18 years of age.

6.3 If we become aware, or have reason to believe, that we have inadvertently collected personal information from an individual under the age of 18, we will take immediate steps to delete such information from our records as soon as reasonably possible.

6.4 If you are a parent or guardian and believe that your child under the age of18 yearshas provided us with personal information, please contact us immediately using the details in Section 9, so that we can take appropriate action.

7. Data Retention

7.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including to provide our services, process orders, comply with our legal obligations, resolve disputes, and enforce our agreements.

7.2 Order and transaction information may be retained for record-keeping, accounting, and legal compliance purposes for a period as required under applicable UAE laws and regulations.

7.3 When personal information is no longer required for these purposes, we will take reasonable steps to securely delete, anonymize, or destroy such information.

8. Your Rights

8.1 Depending on applicable law, you may have certain rights regarding your personal information, including the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct or update any inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information and/or close your account, subject to any legal or legitimate business reasons we may have for retaining certain information (such as order records for accounting purposes).
• Opt-Out of Marketing: Withdraw your consent to receive marketing communications at any time, without affecting the lawfulness of any processing carried out before you withdraw your consent.
• Object or Restrict Processing: Object to or request restriction of certain types of processing of your personal information, where applicable.

8.2 To exercise any of these rights, please contact us using the details provided in Section 9. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

8.3 We may need to verify your identity before processing certain requests, particularly requests relating to access to or deletion of personal information, to ensure that we do not disclose information to, or delete information at the request of, anyone other than the account holder.

9. Third-Party Links

9.1 Our Website may contain links to third-party websites, plugins, or applications that are not operated or controlled by us. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

9.2 We do not control these third-party websites and are not responsible for their privacy practices. We encourage you to review the privacy policy of any third-party website or service you visit or interact with.

10. International Data Transfers

10.1 Our Website, hosting infrastructure, and the third-party tools we use (such as Google Analytics and Google Search Console) may involve the transfer, storage, or processing of information in countries other than the United Arab Emirates. By using our Website, you acknowledge that your information may be transferred to, stored, and processed in such locations, which may have data protection laws that differ from those of your country of residence.

11. Changes to This Privacy Policy

11.1 We reserve the right to update or modify this Privacy Policy at any time, in order to reflect changes in our practices, legal or regulatory requirements, or for other operational reasons. Any changes will be posted on this page, with the "Last Updated" date at the top of this policy revised accordingly.

11.2 We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Continued use of our Website following any changes to this Privacy Policy constitutes your acceptance of such changes.

Intellectual Property & Trademark Disclaimer

Vapor House operates as an independent reseller of vaping and smoke-free products, including heated tobacco devices, tobacco sticks, pod systems, disposable vapes, and accessories from multiple international brands.

We are not an official distributor, authorized dealer, or affiliated with Philip Morris Products S.A., IQOS, TEREA, ILUMA, RELX, JUUL, or any other brand featured on this website unless explicitly stated otherwise.

All trademarks, brand names, logos, product names, and images displayed on this website belong to their respective owners and are used solely for identification and reference purposes. Their inclusion does not imply any sponsorship, endorsement, or partnership with Vapor House.

All products are offered by Vapor House as an independent retailer and are subject to availability and applicable regulations.

Read our full Disclaimer here.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below:

Vapor House
Dubai Mall, Downtown, Dubai, United Arab Emirates

Phone:
+971 55 466 2721
+971 52 362 7956

Email: vaporhouse694@gmail.com

Website: https://vaporhouse.ae/

Related Policies:

• Terms and Conditions: https://vaporhouse.ae/terms-conditions/
• Refund and Returns Policy: https://vaporhouse.ae/refund_returns/